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How It Works
What is NationPhone?
Can I also make free calls?
Can I also call people who do not use NationPhone?
Do I need an Internet connection to call?
Can I use the Internet and call at the same time?
What do you need?
Do I need my PC during the calls?
What do you get?
I am an Apple Macintosh or Linux user, can I also use NationPhone?
Does the VoiceFinder work with all types of modems?
Using Expat Mobile with a Blackberry, Cingular 8125 & other phones?
How to apply
How can I apply for a NationPhone subscription?Application
Payment
Installation of the VoiceFinder
I still did not receive an e-mail for the second part of the application?
How long does it take before I get connected?
How do I track the status of the parcel I ordered?
I want to change my personal data, what do I need to do?
The Service in Detail
How can I apply for a NationPhone subscription?Application
Payment
Installation of the VoiceFinder
I still did not receive an e-mail for the second part of the application?
How do I track the status of the parcel I ordered?
I want to change my personal data, what do I need to do?
How much is it?
What are the fees?What are the minute fees to call fixed and mobile telephones?
What is the start fee per call?
How much does it cost to other people to call me on my NationPhone telephone number?
How much does it cost to transfer my number to a NationPhone?
How much does it cost to include my number in the NationPhone Guide?
How much does it cost to include my number in the Dutch Telefoongids and / or in the 118 / 0900-8008 services?
When are the NationPhone fees billed?
Will I also receive a specified bill?
There are two different fees for mobile phones in Italy, what does it mean?
Voice Finder
I can use the Internet but can not make calls with the VoiceFinder?How many telephone devices can I connect to the VoiceFinder?
Does the VoiceFinder also support call identification?
Does the VoiceFinder work with all types of modems?
Does the VoiceFinder work with a Casema / Wanadoo modem using the L2TP protocol?
I have a router (with NAT), can I continue to use it?
What type of routers (still) do not work in combination with the VoiceFinder?
I use a Draytek 2200 router, does it work with the VoiceFinder?
Is it possible to install the VoiceFinder behind a router (NAT)?
I have a multi-PC modem (a modem with integrated NAT), does the VoiceFinder work well in this case?
How does my PC / router receive the IP-address of the VoiceFinder?
How does the installation of the VoiceFinder work?
Do I still have to start the call-up connection from my PC after the VoiceFinder is installed?
Do I have to forward ports on my router when I connect the VoiceFinder?
Technical specifications of the VoiceFinder
Technical specificationsHow It Works
What is NationPhone?
With NationPhone you can make calls with your ordinary telephone device using your existing Internet connection. Your telephone and your PC are independently connected to a box device: the VoiceFinder. Making calls with NationPhone is just as simple as when using an ordinary telephone: just take the handset from the case and dial the number. And when someone calls you your telephone rings. It works this way:
The Voice over IP platform from your NationPhone converts the call from Internet telephony into ordinary telephony. That applies to both in-coming and out-going calls.
Can I also make free calls?
Yes, you can call other NationPhone users for FREE! And in the future it will remain free.
Can I also call people who do not use NationPhone?
Yes, you can call every fixed and mobile telephone device at home or abroad.
Do I need an Internet connection to call?
Yes, to call using NationPhone you need a cable, ADSL or LAN Internet connection. NationPhone is compatible with all broadband Internet providers in the Netherlands.
Can I use the Internet and call at the same time?
Yes, while calling using NationPhone it is also possible to use the Internet.
What do you need?
A VoiceFinder including a NationPhone subscription.
A cable, ADSL or LAN Internet connection.
An analog telephone device.
Do I need my PC during the calls?
No, the VoiceFinder makes it possible to call through the Internet without a PC. The VoiceFinder is directly connected to your modem. Then you connect your telephone and your PC separately to the VoiceFinder. This means that the telephone and the PC will function independently of each other.
What do you get?
A NationPhone subscription
A VoiceFinder
A new telephone number (you may keep your existing number)
Free calls to other NationPhone subscribers
Call anywhere in the Netherlands paying local fees
Super advantageous international calls
Online, realtime billing information
Free Voicemail-to-e-mail service
Call Diversion/Forwarding
I am an Apple Macintosh or Linux user, can I also use NationPhone?
Yes, the VoiceFinder ensures that the telephone and the computer work independently of each other. This means that the operational system of your computer has no influence on your telephone line. Therefore you may use NationPhone with all operational systems (Windows, Linus, Apple Macintosh) installed on your computer.
Does the VoiceFinder work with all types of modems?
No, the following modems are not supported by the VoiceFinder:
All types of USB modems
All types of serial modems
Copperjet modem 81X series, provided by Cistron
If you use one of the modems above it is not possible to use the NationPhone in connection with the VoiceFinder, unfortunately.
Using Expat Mobile with a Blackberry, Cingular 8125 & other phones?
Automating your blackberry to work seamlessly with NationPhone works the same as adding an extension number. You can instruct the BlackBerry to dial the aces number and then the desired out of state or international number. When entering the access number into the new address or enter address screen, type in the access number, press the track wheel, choose, add Pause from the menu that appears, and then add the number to be dialed, followed by the "#" sign. With most other PDA's and cell phone you add a pause by placing the letter "p" or " , " ( comma) between the numbers to be dialed (If you have sharp eyes, note the Add Wait menu option, which is a variation on the easy way to dial phone extensions feature. Adding a pause tells your BlackBerry to dial the extension number for you - after a two-second delay - whenever you want it to. Adding a wait lets your BlackBerry know that it's time to call up the Extension Dialog screen, which prompts you to enter the extension number.) When you finish entering the contact information you want, press the track wheel, scroll, and click Save.
For example: Let's say you have an international contact, John Doe, in Brazil and his phone number is 011.55.21.12345678 and that your local NationPhone access number is 914.8764321. Simply choose to add an extra number to that contact, copy and paste the access number, insert a pause and then the international number follow by a #. Your contact would look something like this:
John Doe
Mobile: 011.55.21.12345678
Work 2*: 914.8764321p011.55.21.12345678#
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How to apply
How can I apply for a NationPhone subscription?To apply for a NationPhone subscription you must follow the next steps:
Application
Click on 'signup' on the NationPhone website and fill in all mandatory fields. An e-mail will be sent to the e-mail adress you provided. You will receive then a confirmation e-mail with your telephone number, username and other details of your subscription.
Payment
NationPhone Holdings Inc. will request our credit card bank to transfer the amount of the application from your account. The moment that the amount has been added to our account, your application will be further processed. Next, the VoiceFinder and your password will be sent to you by mail. The whole process lasts no longer than 14 days.
Installation of the VoiceFinder
Click here for the Quick Start VoiceFinder Manual in PDF.
- Turn off your computer, unplug you ADSL or cable modem from the electricty jack, and leave the Voice Finder unplugged.
- Look at the back of the the Voice Finder and plug the Ethernet cable that comes from your modem or into your router into the LAN0 port. You can also put your computer's ethernet cable into the Voice Finder's LAN1 port, if you do not have a router and you want to make phone calls and surf the internet at the same time using the Voice Finder as your router.
- Plug a regular or cordless telephone in the FXS0 port.
- Turn on your modem, wait for the modem lights to be steady. Then power on the voice Finder, and wait until you hear a soft click and a red light flashes. When this is done you NationPhone service is enabled and you are able to make and receive calls as if you were in Holland and browse the internet at the same time.
You probably provided a wrong e-mail address. Click on 'Contact' in the menu and send us an e-mail with your name, address, your correct e-mail address.
How long does it take before I get connected?
After you have applied for a subscription at the website the VoiceFinder will be sent within 14 days. Then you can connect the VoiceFinder yourself and start to call immediately.
How do I track the status of the parcel I ordered?
The processing of an application / order lasts no longer than 14 days. Contact our helpdesk using the contact form to ask about the status of your order.
I want to change my personal data, what do I need to do?
If you want to change your personal data (name, address and city, e-mail address or account number), you can do it using the contact e-mail (click on the left in the menu on 'Contact'). Always mention your username and your NationPhone telephone number, for verification.
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The Service in Detail
How can I apply for a NationPhone subscription?To apply for a NationPhone subscription you must follow the next steps:
Application
Click on 'signup' on the NationPhone website and fill in all mandatory fields. An e-mail will be sent to the e-mail adress you provided. You will receive then a confirmation e-mail with your telephone number, username and other details of your subscription.
Payment
NationPhone Holdings Inc. will request our credit card bank to transfer the amount of the application from your account. The moment that the amount has been added to our account, your application will be further processed. Next, the VoiceFinder and your password will be sent to you by mail. The whole process lasts no longer than 14 days.
Installation of the VoiceFinder
- Turn off your computer, unplug you ADSL or cable modem from the electricty jack, and leave the Voice Finder unplugged.
- Look at the back of the the Voice Finder and plug the Ethernet cable that comes from your modem or into your router into the LAN0 port. You can also put your computer's ethernet cable into the Voice Finder's LAN1 port, if you do not have a router and you want to make phone calls and surf the internet at the same time using the Voice Finder as your router.
- Plug a regular or cordless telephone in the FXS0 port.
- Turn on your modem, wait for the modem lights to be steady. Then power on the voice Finder, and wait until you hear a soft click and a red light flashes. When this is done you NationPhone service is enabled and you are able to make and receive calls as if you were in Holland and browse the internet at the same time.
You probably provided a wrong e-mail address. Click on 'Contact' in the menu and send us an e-mail with your name, address, your correct e-mail address.
How do I track the status of the parcel I ordered?
The processing of an application / order lasts no longer than 14 days. Contact our helpdesk using the contact form to ask about the status of your order.
I want to change my personal data, what do I need to do?
If you want to change your personal data (name, address and city, e-mail address or account number), you can do it using the contact e-mail (click on the left in the menu on 'Contact'). Always mention your username and your NationPhone telephone number, for verification.
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How much is it?
What are the fees?One time fee: VoiceFinder EUR 149,-
Shipment fee: Holland and USA: EUR 7,95, International: UPS Variable rates
Total EUR 156,95
Monthly fee: NationPhone subscription EUR 9,95
Call fees: according to the NationPhone worldwide price list
Optional: Number transference (one time) EUR 24,-
Inclusion in the NationPhone Guide: free
Inclusion in the Dutch Telefoongids (annual fee) EUR 14,-
What are the minute fees to call fixed and mobile telephones?
Click here for an overview of all fees.
What is the start fee per call?
The start fee by call is EUR 0,03 except for Dutch mobile numbers, which costs EUR 0,05 per call. For calls to 090X-numbers with a fee per minute the start fee is EUR 0,045. For calls to 090X-numbers with a fee per call there is no start fee.
How much does it cost to other people to call me on my NationPhone telephone number?
There are no extra fees related to calling NationPhone telephone numbers. The fees are identical to those for calling fixed telephones in the Netherlands.
How much does it cost to transfer my number to a NationPhone?
To transfer your present number to a NationPhone (Number transference) you will pay an EUR 24,- one time administration fee
How much does it cost to include my number in the NationPhone Guide?
The inclusion in the NationPhone Guide (www.NationPhonegids.nl) is free.
How much does it cost to include my number in the Dutch Telefoongids and / or in the 118 / 0900-8008 services?
The fee for the inclusion in the Telefoongids and / or in the 118 / 0900-8008 services is EUR 14,- per year.
When are the NationPhone fees billed?
The NationPhone fees are billed at the beginning of each succeeding month (afterwards).
Will I also receive a specified bill?
You will not receive any separate invoice from NationPhone. You can always log in on the website to get a specification of the costs you made (costs/info).
There are two different fees for mobile phones in Italy, what does it mean?
The secondly, higher fees mentioned are valid only for the Italian mobile telecomprovider Elsacomm. The Elsacomm telephone numbers start with the following codes: +39310 and +39563. All other Italian mobile telephone numbers fall in the lower fee category mentioned in the first place.
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Voice Finder
I can use the Internet but can not make calls with the VoiceFinder?Start the VoiceFinder again (pull out the feeding cable and plug it in again 5 seconds later). After 2 minutes the VoiceFinder will start again. Try once more to make a call.
If your problem is not yet solved after starting again the VoiceFinder, click then on the left in the menu on 'Contact' to contact the NationPhone Helpdesk.
How many telephone devices can I connect to the VoiceFinder?
The maximum connecting factor for analog equipment is 2. This means that when the total connecting factor is higher than 2 (number of connected devices added), some of the devices will not ring when a call comes in. However, it is possible to connect an analog telephone central to the VoiceFinder, and then you will be able to connect several telephone devices to the central. In all cases, you will dispose of one telephone line only.
Does the VoiceFinder also support call identification?
The VoiceFinder supports call identification of in-coming calls on nearly all telephone devices and call identification devices. If the call identification feature on your telephone device does not work, please report this to our helpdesk (click on the left in the menu on 'Contact'), and indicate which type of device you are using.
Does the VoiceFinder work with all types of modems?
No, the following modems are not supported by the VoiceFinder:
All types of USB modems
All types of serial modems
Copperjet modem 81X series, provided by Cistron
If you use one of the modems above it is not possible to use the NationPhone in connection with the VoiceFinder, unfortunately.
Does the VoiceFinder work with a Casema / Wanadoo modem using the L2TP protocol?
If your cable modem was provided by Casema between September 2003 and March 2004, then it uses the L2TP protocol. Contact Casema / Wanadoo to let the protocol of your modem be transferred (for free) to DHCP. Once this adaptation is made, you can install the VoiceFinder without problems.
I have a router (with NAT), can I continue to use it?
Yes, if the VoiceFinder is directly connected to your cable or ADSL modem (the VoiceFinder is therefore placed between the modem and the router). Then you can build your network behind the VoiceFinder in any way you want. The VoiceFinder works in principle with nearly all types of routers. There are however some routers that are not supported by the VoiceFinder. You can find a list of these routers on the next question.
What type of routers (still) do not work in combination with the VoiceFinder?
At this moment the VoiceFinder works in combination with all known router models. If you have problems using the VoiceFinder in combination with your router, please contact our helpdesk. Indicate then the type of router you are using and the firmware version installed on it.
I use a Draytek 2200 router, does it work with the VoiceFinder?
For the installation of the VoiceFinder behind a Draytek 2200 router we have a special user guide. Click here to download this user guide.
Is it possible to install the VoiceFinder behind a router (NAT)?
Yes, if you are using a router (NAT) you can connect the VoiceFinder without problems to one of the LAN ports of your router.
I have a multi-PC modem (a modem with integrated NAT), does the VoiceFinder work well in this case?
Yes, if you are using a multi-PC modem (a modem with integrated NAT), you can connect the VoiceFinder without problems to one of the LAN ports of your multi-PC modem.
How does my PC / router receive the IP-address of the VoiceFinder?
Within the VoiceFinder there is a DHCP server. The server shares with your PC or router the IP-address based on DHCP.
How does the installation of the VoiceFinder work?
For an explanation about the installation of the VoiceFinder, click here to download the VoiceFinder's user guide.
Do I still have to start the call-up connection from my PC after the VoiceFinder is installed?
As from the moment that the VoiceFinder is installed it will take care of this 'call-up connection'. Therefore you don't need to start the 'call-up connection' from your computer anymore: at the moment that your computer starts, the Internet connection will be already available.
Do I have to forward ports on my router when I connect the VoiceFinder?
In most cases it is not necessary to set up port-forwardings on your router or multi-PC modem when you connect the VoiceFinder. If you notice that after connecting it you can not receive calls or if there are problems with receiving sound, then we advice you to set port 2 forward on your router / multi-PC modem.
Before you set the port forwarding on your router you should first set up your VoiceFinder to type 4 (fixed IP). When a fixed IP-address is assigned to the VoiceFinder, the port forwarding to this address will always work. If the VoiceFinder is set up to type 1 (DHCP), you will run the risk of getting another IP-address assigned to the VoiceFinder during a restart (of the VoiceFinder itself or of the router), which will make the port forwarding not to work on the proper way anymore. You can set up the VoiceFinder to type 4 (DHCP) as follows:
Connect only one loose PC to the VoiceFinder
Surf to 10.1.1.1
Select Setup
Select type 4 (Fixed IP)
Fill in the following data:
IP address: an IP-address within the range of your network (mostly 192.168.x.x or 10.x.x.x)
Netmask: 255.255.255.0
Default gateway: the intern IP-address of your (mostly 192.168.x.x. or 10.x.x.x)
Primary DNS server: the intern IP-address of your router (mostly 192.168.x.x. or 10.x.x.x)
Click on Enter
Click again on Enter to save the configuration and start the VoiceFinder again.
After the setup, connect theVoiceFinder to one of the LAN ports of your router and start the VoiceFinder again.
Check if you can use the Internet with the PC connected to the VoiceFinder.
Next, set up on your router or multi-PC modem the following port forwarding to the IP-address of your VoiceFinder:
UDP 38383
TCP 38388
Save the configuration of the router and start it again if necessary.
After setting up these adjustments you should be able to make and receive calls without problems. If this is not the case please contact our helpdesk using the contact form.
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Technical specifications of the VoiceFinder
| Description | Value |
| Analog telephone connections | 1 |
| Extra telephone line connections | 1 (normally not used) |
| WAN uplink | 1x RJ45 |
| LAN connection | 1x RJ45 |
| WAN protocol | DHCP, PPPoE, Fixed IP, PPTP |
| WAN/LAN speem | 10 Mbits |
| Feeding | 5 V adapter |
ATTENTION: practical tests indicate that the VoiceFinder supports the following WAN/LAN speeds:
WAN -> LAN: around 7 Mbit/s (download speed)
LAN -> WAN: around 6 Mbit/s (upload speed)
If you can not reach these speeds (or the maximum speed of your Internet connection) with the VoiceFinder, we advise you to change the configuration of your network card to "10 Mbits half-duplex", as follows:
Click on Start -> Settings -> System -> Hardware -> Device Manager -> Network Adapter -> Select your network card and right-click-> Specifications -> Select the tab Advanced -> Select Connection Type (Network Media) -> Select "10BaseT half duplex" -> Select Apply and then OK.
Some PCs offer 2 "10BaseT" possibilities: "10BaseT" and "10BaseT full duplex"; in this case select "10BaseT".
(attention: the exact way to do this depends on your operational system; this description is based on the Windows XP OS).
Installation Manual for
Cisco SPA 2100 Phone Adapter
DutchPhone_Installation_Manual.doc a Microsoft word document .
DutchPhone_Installation_Manual.pdf maybe read with Adobe's Reader.
disclaimer: 